SALUS HEALTH
SALUS HEALTH
SALUS HEALTH
Year
Year
2023
2023
Discipline
Discipline
UX/UI Design, Graphic
Design, Architecture,
Brand, Visual Design
UX/UI Design, Graphic Design, Architecture, Brand, Visual Design
UX/UI Design, Graphic Design, Architecture, Brand, Visual Design
Tools
Tools
Figma, Rhino,
Adobe Creative Suite,
Procreate
Figma, Rhino,
Adobe Creative Suite, Procreate
Figma, Rhino,
Adobe Creative Suite, Procreate
Redesigning the pharmacy experience
Redesigning the pharmacy experience
My group and I were tasked to design a pharmacy of the future. We took a look into the current medical experience and how to increase participation in clinical trials. We teamed up with Avallano Health Care and focused on the the female experience in a pharmacy and restructuring that experience for her.
Worked with: Sarah Shin (arch) and Angele Chen (design)
My group and I were tasked to design a pharmacy of the future.
We took a look into the current medical experience and how to increase participation in clinical trials. We teamed up with Avallano Health Care and focused on the the female experience in a pharmacy and restructuring that experience for her.
Worked with: Sarah Shin (arch) and Angele Chen (design)
My group and I were tasked to design a pharmacy of the future. We took a look into the current medical experience and how to increase
participation in clinical trials. We teamed up with Avallano Health Care and focused on the the female experience in a pharmacy and restructuring
that experience for her.
Worked with: Sarah Shin (arch) and Angele Chen (design)
PRELIMINARY RESEARCH
Women and their experience
OUR DEMOGRAPHIC
Women are a group that tends to not be prevalent in clinical trials compared to men. Especially those who are from
communities that can't offer them services to educate them about the trials and their health.
The choice of focusing on women was to find why women have more negative experiences in the pharmacy space, especially
those ages 14-30 and what women need to feel more safe.
PRELIMINARY RESEARCH
Women and their experience
OUR DEMOGRAPHIC
Women are a group that tends to not be prevalent in clinical trials compared to men. Especially those who are from communities that can't offer them services to educate them about the trials and their health.
The choice of focusing on women was to find why women have more negative experiences in the pharmacy space, especially those ages 14-30 and what women need to feel more safe.
PRELIMINARY RESEARCH
Women and their experience
OUR DEMOGRAPHIC
Women are a group that tends to not be prevalent in clinical trials compared to men. Especially those who are from communities that can't offer them services to educate them about the trials and their health.
The choice of focusing on women was to find why women have more negative experiences in the pharmacy space, especially those ages 14-30 and what women need to feel more safe.
11.5 mill
11.5 mill
women currently use contraceptives in
the United States with a large number
of these purchased at pharmacies.
women currently use contraceptives in the United States with a large number of these purchased at pharmacies.
women currently use contraceptives in the United States with a large number of these purchased at pharmacies.
59.5%
59.5%
of women used a pharmacy
at least once per month
of women used a pharmacy at least once per month
of women used a pharmacy at least once per month
1:4
1:4
women had spoken to pharmacy
staff about contraception
women had spoken to pharmacy staff about contraception
women had spoken to pharmacy staff about contraception
USER INTERVIEWS
USER INTERVIEWS
5 women (18-22)
5 women (18-22)
KEY TAKEAWAYS
KEY TAKEAWAYS
“I felt [embarrassed] [confused] [judged] [scared] [uncomfortable] [ashamed]”
“I felt [embarrassed] [confused] [judged] [scared] [uncomfortable] [ashamed]”
The current pharmacy space doesn’t give young women the opportunity to ask questions and concerns regarding the
drug or procedure they are given
The current pharmacy space doesn’t give young women the opportunity to ask questions and concerns regarding the
drug or procedure they are given
Someone who had guidance when they were going to the pharmacy had an overall better experience than those who
didn’t have anyone
Someone who had guidance when they were going to the pharmacy had an overall better experience than those who
didn’t have anyone
Many of our interviewees felt that the Georgia Sex Ed System failed to properly
teach them about contraceptions and educate them on their own bodies.
So we did more research.
Many of our interviewees felt that the Georgia Sex Ed System failed to properly teach them about contraceptions and educate them on their own bodies. So we did more research.
Many of our interviewees felt that the Georgia Sex Ed System failed to properly teach them about contraceptions and educate them on their own bodies. So we did more research.
SEX ED IN
GEORGIA
SEX ED IN
GEORGIA
SEX ED IN
GEORGIA
of Georgia secondary schools taught
students about the benefits of being
sexually abstinent in a required course
96.5%
of Georgia secondary schools taught
students about the benefits of being
sexually abstinent in a required course
96.5%
of Georgia secondary schools taught
students about the benefits of being
sexually abstinent in a required course
96.5%
33%
of Georgia secondary schools taught
students all 20 critical sexual health
education topics in a required course
33%
of Georgia secondary schools taught
students all 20 critical sexual health
education topics in a required course
33%
of Georgia secondary schools taught
students all 20 critical sexual health
education topics in a required course
The curriculum is not required to be medically accurate.
The curriculum is not required to be medically accurate.
USER JOURNEY MAP
USER JOURNEY MAP
Interviewees experience
Interviewees experience
Access to education
No access to education
PERSONAS
Based on interviews
OUR MISSION
Our goal is to design a user experience that will alleviate discomfort and judgment that is felt by women within the current pharmacy system.
By creating a space and its interactions centered around privacy, safety, community, and education, we can encourage women to prioritize their health and become more well-informed about their options.
BUILDING AND SPACES
BUILDING AND SPACES
Privacy, Safety, Community and Education
in the building and its experience
Privacy, Safety, Community and Education
in the building and its experience
TECHNOLOGY
TECHNOLOGY
Create a safe and personalized experience
Create a safe and personalized experience
Picking up a Prescription
Picking up a Prescription
To increase privacy in the pharmacy we made use of an app to allow users to discretely pick up prescriptions or products and allow for amore personalized experience
To increase privacy in the pharmacy we made use of an app to allow users to discretely pick up prescriptions or products and allow for amore personalized experience
Checking into an appointment on app
Checking into an appointment on app
For the clinic we utilized a similar checking in process for privacy to be kept and allowing the patient to enter the room on their own. When the doctor is ready they would be notified and can discretely enter the room provided to them.
For the clinic we utilized a similar checking in process for privacy to be kept and allowing the patient to enter the room on their own. When the doctor is ready they would be notified and can discretely enter the room provided to them.
Checking into an appointment on kiosk/tablet
Checking into an appointment on kiosk/tablet
For users without access to a mobile phone or the app we used a kiosk check in system. Once they are checked in it dispenses a buzzer that notifies them once their prescription/doctor is ready. For patients it provides a room number so they know where to go.
If the customer checks in with a staff member, a buzzer will be given to them by the staff.
For users without access to a mobile phone or the app we used a kiosk check in system. Once they are checked in it dispenses a buzzer that notifies them once their prescription/doctor is ready. For patients it provides a room number so they know where to go.
If the customer checks in with a staff member, a buzzer will be given to them by the staff.
Buzzer Design
Buzzer Design
The initial design of the buzzer has a "open" feature where one could flip the front to reveal the room number for their appointment. The goal was to give the users privacy and discretion when going to an appointment
The initial design of the buzzer has a "open" feature where one could flip the front to reveal the room number for their appointment. The goal was to give the users privacy and discretion when going to an appointment
User Feedback
User Feedback
The action of having to flip it open to see the room was just an unnecessary step (too complicated)
Getting rid of thumb indent - not purposeful enough
Implement a new discrete way to show the room # and that the doctor is ready.
The action of having to flip it open to see the room was just an unnecessary step (too complicated)
Getting rid of thumb indent - not purposeful enough
Implement a new discrete way to show the room # and that the doctor is ready.
USER FEEDBACK for app
USER FEEDBACK for app
Provide enough info on the appointment or prescription (Time, Promotion of clinical trials)
Photo or product use is buying to have a visual aid
Add character designs and consistent brand language
Create more consistency between the app on the phone and the tablets/kiosks.
Provide enough info on the appointment or prescription (Time, Promotion of clinical trials)
Photo or product use is buying to have a visual aid
Add character designs and consistent brand language
Create more consistency between the app on the phone and the tablets/kiosks.
THE FINAL BUILDING
THE FINAL BUILDING
THE SITE
THE SITE
Pharmacy Location
Pharmacy Location
The proposed building is located in
the Washington Park area of Atlanta,
Georgia, that is near the Mercedes
Benz Stadium and State Farm Arena.
In the surrounding areas there are homes,
apartments, schools, and organizations
that promote health and dignity within
vulnerable communities.
The proposed building is located in
the Washington Park area of Atlanta,
Georgia, that is near the Mercedes
Benz Stadium and State Farm Arena.
In the surrounding areas there are homes,
apartments, schools, and organizations
that promote health and dignity within
vulnerable communities.
BRANDING
BRANDING
Designing a friendlier experience
Designing a friendlier experience
Our pharmacy is founded on the principle of
making women feel more safe so we decided to
name it after Salus, the Roman Goddess, who
symbolizes safety and well-being.
Our pharmacy is founded on the principle of making women feel more safe so we decided to name it after Salus, the Roman Goddess, who symbolizes safety and well-being.
Our pharmacy is founded on the principle of making women feel more safe so we decided to name it after Salus, the Roman Goddess, who symbolizes safety and well-being.
TYPOGRAPHY
LOGOS
COLOR PALETTE
White
#FFFFFF
Pantone 356
#347743
Pantone 271
#E48936
Pantone 286
#C63A32
Pantone 1795
#9C92C2
Pantone 716
#0A3CA2
TYPOGRAPHY
LOGOS
COLOR PALETTE
White
#FFFFFF
Pantone 356
#347743
Pantone 271
#E48936
Pantone 286
#C63A32
Pantone 1795
#9C92C2
Pantone 716
#0A3CA2
TYPOGRAPHY
LOGOS
COLOR PALETTE
White
#FFFFFF
Pantone 356
#347743
Pantone 271
#E48936
Pantone 286
#C63A32
Pantone 1795
#9C92C2
Pantone 716
#0A3CA2
CHARACTER DESIGNS
CHARACTER DESIGNS
Based on interviews
Based on interviews
THE FINAL SPACES
THE FINAL SPACES
Salus experience
Salus experience
COMMUNITY SPACE
Natural Health
The outdoor community space is located beneath the clinic
and it sheltered. It is designed to be able to hold outdoor
activities such as yoga, gardening, and has a playground.
The space is in the sun but is sheltered by a curved wall to
ensure privacy and safety. The community space promotes
the message that our pharmacy isn't just a place for
medical health, but a place for overall well-being.
The outdoor community space is located beneath the clinic and it sheltered. It is designed to be able to hold outdoor activities such as yoga, gardening, and has a playground. The space is in the sun but is sheltered by a curved wall to ensure privacy and safety. The community space promotes the message that our pharmacy isn't just a place for medical health, but a place for overall well-being.
The outdoor community space is located beneath the clinic and it sheltered. It is designed to be able to hold outdoor activities such as yoga, gardening, and has a playground. The space is in the sun but is sheltered by a curved wall to ensure privacy and safety. The community space promotes the message that our pharmacy isn't just a place for medical health, but a place for overall well-being.
CAFE
Redesigning the Waiting Room
The cafe is designed to be an option as a “waiting room” and also space for women to talk or relax. Customers can
grab quick and inexpensive drinks or bites to eat while waiting for or even after appointments/prescriptions or just to chill and do work.
The cafe is designed to be an option as a “waiting room” and also space for women to talk or relax. Customers can grab quick and inexpensive drinks or bites to eat while waiting for or even after appointments/prescriptions or just to chill and do work.
The cafe is designed to be an option as a “waiting room” and also space for women to talk or relax. Customers can grab quick and inexpensive drinks or bites to eat while waiting for or even after appointments/prescriptions or just to chill and do work.
Coffee Cup Design
The design features our character designs and a QR code to learn more about clinical trials and ways for customers
to give back.
The design features our character designs and a QR code to learn more about clinical trials and ways for customers
to give back.
PHARMACY
Discretion and Personal Contact
The final pharmacy system utilizes the same intimate and private interaction as described before. There is also seating within the pharmacy space for people to wait. The goal of this new pharmacy system was to allow women to have access to someone to talk about products and also better protect their privacy and safety when shopping.
See storyboards for in depth pharmacy experience.
(Bottom of page)
The final pharmacy system utilizes the same intimate and private interaction as described before. There is also seating within the pharmacy space for people to wait. The goal of this new pharmacy system was to allow women to have access to someone to talk about products and also better protect their privacy and safety when shopping.
See storyboards for in depth pharmacy experience.
(Bottom of page)
CLINIC
Providing a Safe Space
The clinic is designed to provide a space that customers can feel safe in. There is the same mezzanine to separate
the clinic from the other spaces as well as the buzzer and
text message system.
See storyboards at the bottom for in depth clinic experience
The clinic is designed to provide a space that customers can feel safe in. There is the same mezzanine to separate the clinic from the other spaces as well as the buzzer and
text message system.
See storyboards at the bottom for in depth clinic experience
The clinic is designed to provide a space that customers can feel safe in. There is the same mezzanine to separate the clinic from the other spaces as well as the buzzer and
text message system.
See storyboards at the bottom for in depth clinic experience
FINAL TECHNOLOGY
FINAL TECHNOLOGY
Create a safe and personalized experience
Create a safe and personalized experience
APP: CHECKING INTO AN APPOINTMENT
APP: CHECKING INTO AN APPOINTMENT
Customers can choose to check into an appointment
using the Salus App. Then they can wait in the cafe or
private lounge depending on their preference. Once the
doctor is ready they will receive a notification with the
room number and go into the room discretely, on
their own accord.
Customers can choose to check into an appointment using the Salus App. Then they can wait in the cafe or
private lounge depending on their preference. Once the doctor is ready they will receive a notification with the room number and go into the room discretely, on their own accord.
Customers can choose to check into an appointment using the Salus App. Then they can wait in the cafe or
private lounge depending on their preference. Once the doctor is ready they will receive a notification with the room number and go into the room discretely, on their own accord.
APP: PICKING UP A PRESCRIPTION
APP: PICKING UP A PRESCRIPTION
Customers can make/pick up a prescription on the
Salus Mobile App. Once they click "I'm Here" the staff
member will bring out their prescription in a discrete bag.
Customers can make/pick up a prescription on the Salus Mobile App. Once they click "I'm Here" the staff member will bring out their prescription in a discrete bag.
Customers can make/pick up a prescription on the Salus Mobile App. Once they click "I'm Here" the staff member will bring out their prescription in a discrete bag.
KIOSK: PICKING UP A PRESCRIPTION
KIOSK: PICKING UP A PRESCRIPTION
For customers that may not have access to a mobile
phone or the app, there is a kiosk check-in system.
Once they have checked in the kiosk will dispense a
buzzer that will notify them when the doctor is ready
and well as the room number.
For customers that may not have access to a mobile phone or the app, there is a kiosk check-in system.
Once they have checked in the kiosk will dispense a buzzer that will notify them when the doctor is ready
and well as the room number.
For customers that may not have access to a mobile phone or the app, there is a kiosk check-in system.
Once they have checked in the kiosk will dispense a buzzer that will notify them when the doctor is ready
and well as the room number.
FINAL BUZZER DESIGN
FINAL BUZZER DESIGN
The final buzzer design is much simpler and features an
elevated curve on the edge to hide the room number
that is displayed from others. The buzzer displays the
room number and notifies the customer when their
doctor is ready.
The final buzzer design is much simpler and features an elevated curve on the edge to hide the room number that is displayed from others. The buzzer displays the room number and notifies the customer when their doctor is ready.
The final buzzer design is much simpler and features an elevated curve on the edge to hide the room number that is displayed from others. The buzzer displays the room number and notifies the customer when their doctor is ready.
STORYBOARDS
STORYBOARDS
The future pharmacy experience
The future pharmacy experience
PHARMACY STORYBOARD
Customer enters pharmacy.
Customer enters
pharmacy.
Customer enters
pharmacy.
Customer is greeted by staff
and asked if they need help
with anything
Customer has the option to pick up
a product or prescription through
staff, kiosk, or app. In this scenario,
the customer just wants to browse
Customer has the option to pick up a product or prescription through
staff, kiosk, or app. In this scenario, the customer just wants to browse
Customer has the option to pick up a product or prescription through
staff, kiosk, or app. In this scenario, the customer just wants to browse
Customer browses
Customer checks out with
staff 1:1 on iPad
Customer checks out
with staff 1:1 on iPad
Customer checks out
with staff 1:1 on iPad
Customer waits in cafe
Staff brings private bag to customer
and asks if they have any questions
Staff brings private bag to customer and asks if they have any questions
Staff brings private bag to customer and asks if they have any questions
Customer leaves pharmacy.
Customer leaves
pharmacy.
Customer leaves
pharmacy.
CLINIC STORYBOARD
Customer enters pharmacy.
Customer enters
pharmacy.
Customer enters
pharmacy.
Customer is greeted by staff
and asked if they need help
with anything
Customer has the option to check-in
through staff, kiosk, or app
Customer has the option to check-in through staff, kiosk, or app
Customer has the option to check-in through staff, kiosk, or app
Customer walks through mezzanine
Customer can wait in cafe, waiting
room, or pharmacy. She chooses to
wait in the private waiting room
Customer can wait in cafe, waiting room, or pharmacy. She chooses to wait in the private waiting room
Customer can wait in cafe, waiting room, or pharmacy. She chooses to wait in the private waiting room
Customer gets notified that their
doctor is ready with app or buzzer
Customer gets notified that their doctor is ready with app or buzzer
Customer gets notified that their doctor is ready with app or buzzer
Customer has her consultation
Customer leaves pharmacy.
